Shipping Policy

At Soren Shoes, we understand that once you’ve found the perfect pair of boots or shoes, you’re eager to receive them and start your next adventure. This Shipping Policy is designed to give you a clear understanding of how we process and deliver your orders. We strive to make your shopping experience with us as seamless and reliable as the footwear we create.

Order Processing

Our commitment to you begins the moment you place your order. We know that getting your new gear quickly is important, so our team works efficiently to process all orders. Order processing typically begins shortly after you receive your order confirmation email. During this time, we carefully pick your items from our inventory, perform quality checks to ensure they meet our high standards, and securely package them for their journey to you.

Please note that orders are processed only on business days, which are Monday through Friday, excluding major holidays. If you place an order on a weekend or a holiday, our processing will begin on the next business day. Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Shipping Methods and Delivery

We partner with trusted carriers to ensure your Soren Shoes arrive safely and on time. During the checkout process on sorenshoes.com, you will be presented with available shipping options for your location. We offer a variety of methods to suit your needs and schedule, ranging from standard to expedited services.

Delivery times depend on the shipping method you select and the destination of your package. While we make every effort to meet estimated delivery windows provided at checkout, please understand that these are estimates and not guaranteed. Once your package is in the hands of the carrier, its delivery is subject to their schedule and any unforeseen circumstances, such as weather events or high shipping volumes during peak seasons.

Shipping Destinations

We are proud to serve customers across the United States and its territories. During checkout, you can confirm that your shipping address is eligible for delivery. For orders being shipped to P.O. Boxes or APO/FPO addresses, we will select the most appropriate carrier service to ensure successful delivery.

Order Tracking

We believe in keeping you informed. As soon as your order ships from our warehouse, we will send you a shipping confirmation email. This email will include a unique tracking number and a link to the carrier’s website. You can use this information to monitor the real-time status and location of your package. You can also track your order status at any time by logging into your account on sorenshoes.com.

Shipping Accuracy

To ensure your order arrives without delay, please take a moment to review your shipping address for accuracy before finalizing your purchase. We are unable to redirect orders once they have been dispatched. If you realize you have made an error in your shipping address, please contact our Customer Care team immediately. We will do our best to assist you, but we cannot guarantee changes can be made once the order is in processing.

Lost, Stolen, or Damaged Shipments

We take great care in packaging your items, but occasionally packages can be lost, stolen, or damaged during transit. If your package arrives visibly damaged, please note it when accepting delivery or refuse the package. If your package is lost or stolen, please contact us right away. We will work with you and the carrier to investigate the issue and find a solution.

International Shipping

For our customers outside the United States, please note that you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Any customs duties, taxes, or fees imposed by your local government are your responsibility.

Thank you for choosing sorenshoes.com. We are committed to getting your Soren Shoes footwear to you safely, efficiently, and reliably, so you can focus on what matters most—stepping out in comfort and style.